А вот и обьяснение про эту ситуацию (отказ от Salesforce и не только) от фаундера и CEO Klarna. Вкратце: 1) они хотели унифицировать данные в одном месте: разбросанность данных по разным SaaS значительно усложняла получение полезных инсайтов при помощи AI и повышения производительности. Data = knowledge 2) они построили свой стек (neo4j!) 3) и случайно на одном из звонков он проговорился, запись утекла в прессу. Key to our explorations became the conclusion that the utilization of SaaS to store all forms of knowledge of what Klarna is, why it exists (docs), what it tries to accomplish (slides, tickets, kanban boards), how it is doing (sheets, analytics), who is it dealing with (CRM, supplier management), who works here (ERP, HR) and what it has learnt was fragmented over these SaaS—most of them having their own ideas and concepts and creating an unnavigable web of knowledge that required a tremendous amount of Klarna specific expertise to operate and utilize. We also recognized that enterprise software has a standard set of features that are vital for it to operate—features such as audit, versioning, access and edit management, and similar universal needs. We need them as well, but that fragmentation again adds friction, admin overhead, and more. So, we decided to start consolidating; to put things together, connect our knowledge, and remove the silos. The side consequence of this was the liquidation of SaaS—not all of them, but a lot of them. And not for the license fees, even though those savings have been nice, but for the unification and standardisation of our knowledge and data. So no, we did not replace SaaS with an LLM, and storing CRM data in an LLM would have its limitations. But we developed an internal tech stack, using Neo4j and other things, to start bringing data=knowledge together. Ultimately, we found this very interesting, but more importantly starting seeing serious productivity gains. We allowed our internal AI to use this knowledge, and we realised with the help of @cursor_ai we could quickly deploy new interfaces and interactions with it.